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24/7 FAMILY ASSISTANCE

Support & Setup Assistance

Examine solutions to common installation questions or reach out directly to our Atlanta public safety technician division.

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Frequently Answered Questions

Understand how our low-power telemetry algorithm keeps the minor phone battery active, blocks unauthorized client deletions, and authorizes safe passenger rules.

Guardian Drive uses an encrypted OTP pairing system. The parent app generates a one-time link that expires after 10 minutes, ensuring only verified devices can pair. All communication between parent and teen devices is end-to-end encrypted.
Yes. Whitelisted apps such as Google Maps, Waze, Spotify, and Apple Music remain fully accessible at all times. App Shielding only restricts non-whitelisted social or distraction apps when the vehicle exceeds 15 MPH.
No. Guardian Drive does not monitor browser history, text messages, or personal communications. It only tracks GPS location, vehicle speed, and app usage status to ensure safe driving behavior.
Guardian Drive uses a low-power telemetry mode that consumes less than 2% battery per hour during active monitoring. The algorithm intelligently reduces polling frequency when the device is stationary, preserving battery health over time.
You will receive an immediate SMS and push notification if the app is removed or location access is revoked. The Admin Pin lock prevents the app from being uninstalled without the parent-defined PIN. Watchdog tamper detection activates within seconds of any unauthorized change.
You can set a Passenger Mode geofence or temporarily pause App Shielding from the parent dashboard for a defined time window. Speed-based triggers only apply when your teen is the registered driver of a paired vehicle.
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Admin Pin Safety Protocols

Remember: To bypass, uninstall, or clear caches on your child's phone, the applet requests the Admin Pin defined during initial peer links. Our technicians cannot retrieve forgotten PINs due to encryption restrictions; write down your secret PIN code securely.

Submit Inquiries to ATL Support

Average response duration: under 2 hours





    Headquarters Support Details

    📍 950 Peachtree St NE, Atlanta, GA 30309

    🕐 Monday–Friday, 8:00 AM–6:00 PM EST